Negotiation Skills Training

Overview

Mastering negotiation is a vital skill in today’s fast-paced business world. This intensive two-day Negotiation Skills Training program offers professionals a structured approach to develop confident, results-oriented negotiation strategies. Whether closing deals, resolving conflicts, or representing others in critical discussions, this hands-on workshop equips you with proven tools and techniques to enhance influence and outcomes.

Participants will explore every stage of negotiation—from preparation and strategy formulation to execution and closure. Through practical case studies, interactive role-plays, and real-world scenarios, you will sharpen your ability to think quickly and negotiate purposefully.

Ideal for managers, sales professionals, team leaders, and anyone frequently engaged in negotiations, this course builds the skills and confidence to craft agreements that generate value for all parties.

Learning Objectives

By completing this training, you will be able to:

• Understand core negotiation fundamentals, phases, and types.

• Prepare effectively by identifying interests, BATNA, WATNA, ZOPA, and WAP.

• Apply structured negotiation frameworks tailored to diverse situations.

• Use communication and bargaining techniques to influence results.

• Create win-win outcomes through mutual gain strategies and collaboration.

• Manage difficult negotiation scenarios, including emotional or adversarial counterparts.

• Adapt negotiation style to various channels such as phone and email.

• Represent others confidently in negotiation settings.

• Close with clear agreements aligned to all parties’ interests.

Course Format

• Duration: 2 Days (16 Hours)

• Delivery: Instructor-led workshops both online and in-person

• Materials: Course manual, presentation slides, and reference resources provided

• Certification: Course completion certificate with 16 PDUs

Key Features

• Expert-led, interactive 16-hour training with real-world exercises

• Case studies and role-play simulations for practice and skill reinforcement

• Lifetime access to e-learning modules for continuous learning

• Post-course digital certificate to support professional growth

Course Outline

Module 1: Getting Started

• Workshop objectives and pre-assignment review

Module 2: Understanding Negotiation

• Types and phases of negotiation

• Skills for success

Module 3: Getting Prepared

• Determining BATNA, WATNA, WAP, and ZOPA

• Personal and strategic preparation

Module 4: Laying the Groundwork

• Setting time and place

• Establishing common ground

• Creating frameworks

Module 5: Phase One – Exchanging Information

• Effective communication of needs and limits

Module 6: Phase Two – Bargaining

• Techniques, expectations, and breaking impasses

Module 7: About Mutual Gain

• Viewing options and creating collaborative solutions

Module 8: Phase Three – Closing

• Building consensus and finalizing terms

Module 9: Dealing with Difficult Issues

• Handling environmental tactics, attacks, and emotional control

Module 10: Negotiating Outside the Boardroom

• Adapting negotiation methods for phone and email

Module 11: Negotiating for Others

• Team selection and managing tough questions

Module 12: Wrapping Up

• Key takeaways and lessons learned

Who Should Attend

This course benefits managers, team leaders, sales professionals, negotiators, and anyone involved in negotiation processes aiming to enhance their strategic impact and results.

Frequently Asked Questions

Is there an exam?
No, this course does not include an examination.

Are there prerequisites?
No prerequisites; designed for all experience levels.

Can I reschedule?
Yes, rescheduling is available upon request.

Are refunds available?
Refer to the Refund and Cancellation Policy.

Are group discounts offered?
Yes, contact support for group pricing.

Will I receive a certificate after the course?
Yes, participants receive a course completion certificate and 8 PDUs after finishing the training.