Conflict Management Training

Course Overview

Conflict naturally emerges as teams work to reach commercial and personal goals. Knowing how to address workplace disagreements is vital for achieving individual, team, and organizational success. Effective conflict management provides the framework for a safe and productive work environment, transforming disputes into opportunities for professional growth.

Conflict Management is the method of recognizing and handling disputes sensibly, fairly, and efficiently. This includes creating a culture that prevents unnecessary conflict, while equipping managers and teams with the skills to resolve workplace issues. Well-managed conflict fosters growth, learning, and stronger collaboration.

This comprehensive course, developed by experienced experts, provides the knowledge and practical skills needed to identify, resolve, and learn from conflicts in today’s dynamic workplace. Through frameworks, simulations, and guided exercises, participants gain immediate, hands-on experience for confident conflict management.

Key Features

• One-day (8 hours) instructor-led workshop

• Certified instructors with practical, real-world expertise

• Interactive simulations and exercises for skill development

• Lifetime access to e-learning modules and templates

• Course completion certificate (8 PDUs)

• Immediate workplace applicability

Learning Objectives

• Assess conflict management styles with self-assessment tools (TKI®)

• Practice role-play and simulation to reinforce conflict management techniques

• Apply best practices for conflict resolution and mediation

• Employ effective communication strategies in high-stress situations

• Use job aids and resources to implement learning on the job

Course Outline

• Science behind workplace conflicts

• Understanding human behaviors and personality types

• Conflict management styles and strategies

• Techniques for working with difficult people

• Relationship and reputation management

• Resolving workplace conflict and creating agreements

Benefits

• Build trust and credibility with colleagues and teams

• Leverage challenging situations to initiate constructive dialogue

• Gain confidence for holding difficult conversations calmly and assertively

• Proactively manage challenging scenarios and prevent escalation

• Improve team effectiveness and individual performance

• Experience growth in overall workplace productivity

Who Should Attend

• Entrepreneurs and business leaders

• Portfolio, program, and project managers

• Team leaders, supervisors, executives, and union leaders

• Any professional seeking stronger collaboration and conflict resolution skills

FAQs

1. What practical skills will I have after this training?
Participants gain a deep understanding of conflict origins, behavioral responses, and practical approaches—from assertive communication to negotiation. The course covers trust-building, proven strategies for constructive conflict resolution, and the ability to facilitate difficult conversations.

2. Are there any prerequisites?
There are no prerequisites; the course is designed for professionals from any background.

3. Will I get a certificate after completing this course?
Yes, a course completion certificate (8 PDUs) will be provided via email.

4. Can I reschedule my training date?
Yes, the training date can be rescheduled. Contact support after registration for guidance.

5. Is there a refund option if I need to cancel?
Please consult our Refund and Cancellation Policy pages for full details.

6. Do you provide group discounts?
Yes, group discounts are available. Please contact support@zillionventure.com for details.