ITIL Foundation Training
The ITIL Foundation certification is considered as the entry level qualification in the field of ITIL certification path. Our ITIL Foundation training focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management.
Please fill-in the inquiry form on this page or call now on +1 (832) 548-0612 or e-mail info@Zillionventure.com for our training consultant to understand your training and learning objectives and guide you with an optimum way to achieve your goals.
ITIL Foundation Training Key features:
ITIL Foundation Training – FAQ:
Who are the trainers for the live classroom training?
Is exam fee included in the course fee?
What certification will I receive after completing the training?
How many questions are there in the ITIL® Foundation certification exam?
What is Online Classroom training?
Are these training classes live or will I watch pre-recorded videos?
What tools do I need to attend the training sessions?
OS: Windows any version above XP SP3 & Mac any version above OS X 10.6
Internet Speed: Preferably above 512 KBPS
Headset: Any decent headset and microphone which can be used to talk and hear clearly.
What all will I get as part of the training?
How does Zillion assure me that the training and course material delivered are effective?
Can I cancel my enrollment? Will I get a refund?
I’d like to learn more about this training program. Who should I contact?
- You need to complete at least 85% of the course or attend one complete batch
- If your course has simulation exams you will need to complete it with the minimum passing score.
- You need to submit a project and get it approved by our panel of Subject Matter Experts.
- In case your project is rejected, our subject matter experts would provide all necessary help to clear the project in your next attempt.
Who are our Faculties and how are they selected?
All our trainers are working professionals and industry experts with at least 10-12 years of relevant teaching experience.
Each of them have gone through a rigorous selection process which includes profile screening, technical evaluation, and training demo before they are certified to train for us.
We also ensure that only those trainers with a high alumni rating continue to train for us.
What is Global Teaching Assistance?
Our teaching assistants are here to help you get certified in your first attempt.
They are a dedicated team of subject matter experts to help you at every step and enrich your learning experience from class on-boarding to project mentoring and job assistance.
They engage with the students proactively to ensure the course path is followed.
Teaching Assistance is available during business hours.
What is covered under the 24/7 Support promise?
We offer 24/7 support through email, chat, and calls.
About the Course
About ITIL Foundation Training:
ITIL Foundation training from Zillion is designed to ensure that you clear the ITIL exam in the first attempt. The ITIL Foundation certification is considered as the entry level qualification in the field of ITIL certification path. Our training focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management. It includes ITIL Lifecycle Phase Interactions & Outcomes, ITSM processes and Service Management best practices.
After completing our ITIL Foundation training, you can go for ITIL Intermediate courses.
Exam And Certification
ITIL Foundation Training and Exams:
How will I become a ITIL Foundation certified?
What are the prerequisites for ITIL Foundation certification?
Will I get refund if Zillion fails to conduct the class?
ITIL Foundation Course Agenda
Introduction to the ITIL Service Management Framework
Why is ITIL so successful?
Internal & External Customers & Services
Purpose & Objectives of Service Strategy
Scope of Service Strategy
Value to Business
Resources & Capabilities
Components of Value
Value Creation & Service Provider types
Core, Enabling & Enhancing Services
Purpose of Service Portfolio Management
Scope & Objectives of Service Portfolio Management
Purpose & Objectives of Demand Management
Scope & Concepts of Demand Management
Customers & Users
Purpose & Objectives of Financial Management
Scope of Financial Management
Purpose of Business Relationship Management
Scope & Objectives of BRM
Differences Between BRM & SLM
Purpose & Objectives of Service Design
Scope of Service Design
Value of Service Design
The Five Design Aspects
Service Design Package
Purpose, Objectives & Scope of SCM
Service Catalogue with two views
Service Catalogue with three views
Purpose & Objectives of SLM
Scope of SLM
Service Level Requirements
Service Level Agreement & SLAM Chart
Operational Level Agreement & Underpinning Contract
Service Review & Service Improvement Plan
Key Activities of Service Design
The Relationship Between SLM & BRM
Interfaces with SLM
Purpose & Objectives of Capacity Management
Scope of Capacity Management
Basic Concepts of Capacity Management
Purpose of Availability Management
Objective & Scope of Availability Management
Basic Concepts of Availability Management
Purpose & Objectives of ITSCM
Business Impact Analysis
Purpose & Objectives of ISM
Scope of ISM
Information Security Policy
Purpose of Supplier Management
Objectives of Supplier Management
Basic Concepts of Supplier Management
Purpose & Objectives of Design Coordination
Scope of Design Coordination
Skills Framework for Information Age (SFIA)
Scope & Value to Business of Service Transition
Purpose & Objectives of Service Transition
Purpose & Objectives of Change Management
Scope & Basic Concepts of Change Management
Interfaces within Service Management
Change Models, Remediation Planning, Cab & ECAB
Change Advisory Board
Change Management Activities
Purpose & Objectives of SACM
Scope of SACM
CMS & DML
CMDB & Configuration Baseline
Purpose & Objectives of Knowledge Management
Scope & Basic Concepts of Knowledge Management
Purpose & Objectives of Release & Deployment Management
Scope of Release & Deployment Management
Release Unit & Release Policy
Purpose & Objectives of Transition Planning & Support
Scope of Transition Planning & Support
Purpose & Objectives of Service Operation
Scope of Service Operation
Value of Service Operation
Communication in Service Operation
Purpose, Objectives & Scope of Event Management
Basic Concepts of Event Management
Purpose of Incident Management
Scope & Objectives of Incident Management
Basic Concepts of Incident Management
Interfaces with Incident Management
Purpose & Objectives of Request Fulfillment
Purpose & Objectives of Problem Management
Incident Versus Problems
Basic Concepts of Problem Management
Problem Management Process
Interfaces with Problem Management
Purpose & Objectives of Access Management
Scope of Access Management
Service Desk Function
Objectives of Service Desk Function
Local Service Desk
Centralized Service Desk
Virtual Service Desk
Follow the Sun
Objectives of Technical Management Function
Application Management Function
Objectives of Application Management Function
IT Operations Management Functions
Continual Service Improvement
Purpose of CSI
Objectives & Scope of CSI
Value of CSI
The Deming Cycle
Business Questions for CSI
Basic Concepts of CSI
CSFs and KPIs
The Seven-step Improvement Process
Integration PDCA Cycle & 7 Step Improvement Process
Purpose, Objectives & Scope Of The 7-step Improvement Process
Process Practitioner & Service Owner
Competence, Skills & Training
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