ITIL Foundation Training

ITIL Foundation Training – Master IT Service Management Fundamentals for 2025

The ITIL Foundation certification is the essential starting point for professionals aiming to build expertise in IT Service Management (ITSM). Our 2025-aligned ITIL Foundation training from Zillion equips learners with a deep understanding of core ITIL concepts, the service lifecycle, and best practices to manage and deliver high-quality IT services in today’s fast-evolving digital landscape.

Why Choose Zillion for ITIL Foundation Certification?

Our ITIL Foundation course offers a practical, focused learning experience to help you confidently clear the ITIL Foundation exam on your first attempt. With a blend of instructor-led sessions, interactive case studies, quizzes, and simulation exams, you’ll master crucial concepts like the ITIL service lifecycle, service management practices, and value-driven IT services aligned with modern Agile, DevOps, and digital transformation trends.

Key Features of Our ITIL Foundation Training

• Comprehensive 16-hour instructor-led sessions (available in traditional classroom and live virtual online formats)

• Training materials reflect ITIL 4’s latest operating model focusing on value creation, continual improvement, and integration with Agile, Lean, and DevOps.

• Real-world case studies and interactive exercises prepare you to apply ITIL principles beyond the exam.

• 16 PDU (Professional Development Unit) certificate included, fulfilling continuing education requirements.

• Exam fee included with instructor-led sessions to streamline certification.

• Dedicated 24/7 customer support to assist your journey from enrollment to certification.

• Training by ITIL-certified trainers with 15+ years of industry and teaching experience

About the ITIL Foundation Exam

• The ITIL Foundation exam consists of 40 multiple-choice questions to be completed in 60 minutes
• Passing score is 65% (26 correct answers)
• The certification is awarded by AXELOS upon successfully clearing the exam
• No prerequisites are required to sit the exam
• Exam results are generally released within 15 days

Who Should Enroll

This course is ideal for IT professionals, managers, or anyone involved in IT Services who wants to understand the ITIL framework and its application in modern ITSM environments. Whether you’re planning to advance your career or improve service delivery in your organization, the ITIL Foundation certification is a valuable credential.

How Zillion Supports Your Success

Our seasoned instructors are ITIL certified professionals with decades of hands-on experience in IT service management. You will benefit from live interactive sessions where questions are welcomed, accompanied by recorded lessons for later review. Our dedicated support team is online around the clock to assist you from enrollment to certification.

Certification Process at Zillion

• Attend and complete at least 85% of training sessions
• Pass simulation exams with the minimum required score
• Submit a small project demonstrating your knowledge, reviewed and approved by our subject matter experts
• Receive your official course completion and PDU certificates from Zillion
• Register and take the ITIL Foundation exam to earn your AXELOS certification

FAQs

• Is the ITIL Foundation exam fee included? Yes, for instructor-led courses, the exam fee is included.
• Are online classes live or pre-recorded? Our online classrooms are live, interactive sessions completed by experienced trainers with session recordings made available for review.
• What system requirements are needed? Basic Windows or Mac OS, stable internet connection (512 kbps minimum), and a headset.
• Can I get a refund if I cancel? Yes, refunds are processed after deducting administrative fees. Please check our Refund Policy.
• What’s the pass guarantee? Our course is designed to support a first-time pass with hands-on practice and continuous support.

Course Agenda Highlights

• Introduction to ITIL 4 Service Management Framework and Principles
• Understanding the Service Value System (SVS) and Four Dimensions Model
• Exploring the ITIL Service Lifecycle and Service Management Practices
• Service Strategy, Demand, Portfolio, and Financial Management
• Service Design, Transition, Operation, and Continual Improvement
• Key ITIL Management Practices and Processes in depth
• Change Enablement, Incident and Problem Management
• Capacity, Availability, Security, Supplier, and Knowledge Management

Take the Next Step

Embrace the power of ITIL 4 to transform service delivery and boost your IT career. Contact Zillion today at +1 (832) 548-0612 or info@Zillionventure.com to discuss your goals and register for upcoming training sessions.